Week 24 - Self-Service Password Reset

Week 24 ANSWERS

1. What is the benefit of this service?
   
   1. Have the ability to reset your password and recover your account without the need of your IT Support team.
   2. Ensures we create passwords that are exactly the same, making it easier for everyone to remember.
   3. It reduces the chance of users trying to reset their passwords by repeatedly yelling "PASSWORD123!" at their computers.
      
      
2. What is the criteria for resetting your password?
   
   1. Including my name or display name.
   2. Using the same password for all my logins, so I don't forget.
   3. A new unique password, not previously used before. At least 10 characters with upper and lower case, including one number and symbol.
      
      
3. What are the two methods to confirm your identity?
   
   1. Alternative email or Authenticator App.
   2. Driver License ID or Whats App.
   3. Guessing your password until you get it right or calling a friend for help.
      
      
4. What happens when you've confirmed the method of verification?
   
   1. Submits a request to the IT team to reset my password.
   2. Provides my new password.
   3. Provides a code for the next step.
      
      
5. What Verification examples were provided in the article?
   
   1. Approve a notification on my authenticator app and Call my mobile phone.
   2. Text my mobile phone and Approve a notification on my authenticator app.
   3. Text my mobile phone and Enter a code from my authenticator app.

WEEK 24  WINNERS :

• Head Office: Toni Morgan
• Victoria: Diane Christou
• New South Whales:  Dannielle Alexander
• Western Australia: Emma Dunham
• South Australia: Rahul Dhandapani
• Northern Territory: Daven Li