Reset Your Bitberry Account Password

Overview

If you've lodged a ticket with us by email before, an account has already been created for you automatically. To get in, use the password reset option with the email address you use for tickets.

Steps to follow

1. On the left hand side of the Knowledge Base website, click the option to sign in.

   

    

2. On the sign in screen, choose the option to request password.

   

    

3. Fill out the form shown using the email address you have used before to submit a helpdesk ticket and click submit. 

   

    

    

4. You will receive an email to from Bitberry to reset your password, click the link in the body of the email "Set new Password"

   

    

5. Enter your new password in the Password field and choose create password.

6. You will now be on the home page for all Knowledge Base Articles (KBAs) for your business. You can search a phrase or choose an application down the left hand side.