Issue
Shortly after clicking Process Direcotry, Delivery Docket Scanner goes non-responsive
Causes
Problem with file
One cause is the app cannot process the file
This is one example of a file. Perhaps it was the rotation of the document as it was scanned.
Solutions
Problem with file
- Open Parameters
- Switch to the Company Information tab
- Switch to the File Locations tab
- Note the Delivery Docket Location
In this example, the delivery docket location is \\ntdc03bbpr\Data\Delivery Dockets - Open Explorer
- Go to the locaiton
- Move the a file to another location
- Close Delivery Docket Scanner
- Open Delivery Docket Scanner
- If the issue remains, restore the file and move another. Return to step 7.
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