How to Use Unified Contacts in Teams


If you need to find a contact, Unified Contacts is your go-to tool. With this app, you can search both your company's corporate contact list and your client outlook contacts list in one place. To learn how to use Unified Contacts to conduct a search, follow the steps outlined in this knowledge base article.

Before you Begin

  • Ensure you have a working internet connection.
  • Ensure you have opened up Microsoft Teams.

One-time warning messages

These warning messages may only appear once and they occur when Microsoft Teams tries to update the various contact lists that are available for you.

Warning  Message Solution for the message
There was a problem reaching this app.
Please click on the Retry button. This will refresh the app and connect you back to the Unified Contacts App.

Sources loaded. Found additional result(s). Click 'Resort' to ort all Results.
To proceed, kindly click on the Resort button located on the right side of the warning message.

There are still source(s)  loading in the  background (UserContact)
This is a  random occurring message that comes up just to notify that the contacts are being loaded.

Steps to Follow

  1. Click on the Unified Contacts button on the left-hand panel.

  2. Type in a contact name from the  Search Box and click on the Search button.

    The Unified Contacts button will look into all the contacts from the Company Directory and your Outlook personal contact list.

  3. To contact the recipient you searched for, simply utilize the communication buttons located underneath the Unified Contacts Results.

    Button Name Description
    Teams Chat Button To open the chat window for Teams relating to the person you searched for, all you need to do is click on this link.
    Teams Video Call Button Click on this button to initiate a video call with the intended recipient.
    Teams Call Button Click on this button to initiate a  call with the intended recipient.
    Teams Email Button Click on this button to send an email to the intended recipient

Was this article helpful?

0 out of 0 found this helpful
Have more questions? Submit a request

Comments (0 comments)

Please sign in to leave a comment.