The issue
When attempting to perform certain actions in Elda applications, a window appears notifying you that the software needs to activated to continue.
Known causes
When a license key is required
If a license key is required, it is likely the license key has expired.
When a license key is not required
If a license key is not required, it is likely the Windows user account password has expired.
Things to try
When a license key is required
- If you have a license key, enter it in
- If you do not have a license key or entering a license key did not work, start a conversation with us
When a license key is not required
- Reboot your PC
- Try and log in again
- Windows should advise you need to set your password
- If not, log in and try again
- otherwise ctrl+alt+delete and reset password
- If reinstalling all Elda applications did not work, start a conversation with us
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