Week 11 - Transfering Calls in Teams

WEEK 11 ANSWERS

1. What are the two methods of transfering calls on
   
   1. One-click Transfer and Two-click Transfer
   2. Blind Transfer and Consult then Transfer
   3. Direct Transfer and Indirect Transfer
      
      
2. What option should be selected for a consult and then transfer call after clicking on the Transfer Button?
   
   1. Hold
   2. Consult then transfer
   3. Merge
   4. Transfer
      
      
3. What are the steps to do a Consult then Transfer
   
   1. Click on the "Transfer" button, wait for the recipient to answer, and then complete the transfer.
   2. Clicking on the Consult button
   3. Click on the "Transfer" button, select consult transfer button, select the contact, consult with the recipient if desired, and then complete the transfer.
   4. Click on the "Transfer" button, select the contact, and complete the transfer without any consultation.
      
      
4. What option should be selected for a consult then transfer call after clicking on the Transfer Button.
   
   1. Hold
   2. Chat
   3. Transfer
   4. View
      
      
5. What are the steps to do a Cold/Blind Transfer?
   
   1. Click "Consult the transfer," select the contact, consult with the recipient, and then complete the transfer.
   2. Click "Consult the transfer," consult with the recipient, then complete the transfer.
   3. Click "Transfer," select the contact, then complete the transfer by clicking on the transfer button.
   4. Click "Consult the transfer," select the recipient to answer, and then complete the transfer.

WEEK 11 WINNERS :

• Head Office: Taylor Bettesworth
• Victoria: Diane Christou
• Western Australia: Michelle Malone
• South Australia: Lakruwan Kekiriwaththe
• New South Wales: Dannielle Alexander